Experience

Spearheaded day-to-day IT and operations for a 500+ seat movie theater, ensuring seamless guest experiences and minimal system downtime.

Designed dynamic employee schedules and film lineups, balancing labor budgets with ticket demand and customer flow.

Led onboarding and training of new staff on system tools and operational procedures, improving productivity and reducing errors.

Diagnosed and resolved software, networking, and hardware issues involving RTS and GDC proprietary systems to avoid revenue disruption.

Managed vendor relationships and oversaw inventory systems, optimizing stock levels and saving costs through proactive ordering.

Directed high-traffic event operations, successfully managing patron flow and coordinating AV systems for special screenings.

Provided hands-on technical setup, calibration, and maintenance for laptops, POS systems, routers, PA systems, digital scoreboards, and monitors at regional sports tournaments.

Trained referees and operators to handle basic system issues independently, reducing support calls by 40%.

Delivered on-site and remote IT and AV support, resolving real-time hardware or connection failures with minimal game delay.

Introduced standardized tech setup protocols that reduced average setup time by 25%.

Partnered with event managers to enhance system reliability across multiple venues and contributed to consistently smooth tournament execution.